Interview with Filip Boyen, CEO, Forbes Travel Guide.
– Breaking down what Forbes Travel Guide do. ( Inspections, Classifications and Service standards)
– What are the needs of high end travellers ( Boomers, Gen X, Gen Y, Gen Z are they really that different?
– Challenges in the industry with hotel school graduates. How to attract, inspire and motivate the new generation talent.
– Challenges with Concierge, out source or retain in-house. Pro active vs. Re-active. Concierge service at its best!
– Service style staff unscripted vs scripted.
– What does luxury service mean to Filip Boyen himself.
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