ChatGPT Is Now Booking Hotels Here’s What You Need to Know, TSHS-143

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ChatGPT Is Now Booking Hotels Here’s What You Need to Know

Alert Boutique hotel ownersa and Airbnb owners, this is for you!

What if the next guest finds your hotel through a conversation with AI—before they ever see a search page?

John Mest  joins me to unpack a powerful idea: nobody can tell your hotel’s story better than you.

We talk AI as an assistant (not a replacement), how to reach the right journalists and creators with precision, and how boutique hotels—like those booming in Arctic Lapland—can be discovered for what makes them truly unique.

Nobody can tell your story better than you can

🔴 Here is your affiliate link to the services. https://chatrank.ai/?via=sam-erik

As an extra bonus, enjoy the 🎙️ OFF THE MIC episode at the end of the topical conversation about AI. We have a relaxed conversation about finding out more about John, the person behind the persona. There is a special link to other Off Mic episodes with all guests below.

If you’ve ever wondered what happens when the mics are still warm but the pressure is off—welcome to Off The Mic. 🎙️

It’s the companion show where I sit down with my guests after the main conversation, in a relaxed atmosphere, to explore the lighter side of life. From personal stories to quirky rituals, and those fun, unexpected questions—you’ll meet the person behind the professional.

https://premiumpodcast.show/afterthemicunscriptedchat

Hoteliers Wake Up: Wellness Trends are pure noise TSHS-142

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Hoteliers Wake Up: Wellness Trends are pure noise

In this thought-provoking episode of The Social Hotelier Podcast, Sam-Erik Ruttmann sits down with Dr. Laszlo Puczko, a global authority on wellness and health tourism. Together, they explore why blindly following industry trends can be dangerous for hospitality businesses and travelers alike. Laszlo reveals how “media noise” often masquerades as meaningful innovation, creating unrealistic expectations and costly missteps.

Wellness trends often lack substantial data and can be misleading.

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From the complexity of cultural differences to the pitfalls of chasing unicorn concepts, this conversation challenges hoteliers to think beyond buzzwords and embrace authenticity. Tune in for practical insights on building strategies that prioritize purpose over hype.

Transformation in hospitality should not pressure guests but rather confirm their existing lifestyles.

Want to be a guest on The Social Hotelier? Send Sam-Erik Ruttmann a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/samerik

The White Space Hotel Brands are missing. TSHS-141

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What if a hotel stay could actively improve how guests sleep, move, recover, and live?

In this episode of The Social Hotelier, Sam-Erik Ruttmann sits down with Mark Dardan, CEO of Modern Hospitality, to unpack the thinking behind Olympia Resort Abu Dhabi—a new hospitality brand built at the intersection of performance science, wellbeing, and lifestyle design.

This conversation goes beyond wellness as an amenity. It explores how post-COVID guest expectations, longevity, and purposeful living are reshaping what hospitality brands must deliver to stay relevant. From high-performance athletes to everyday travelers, Olympia challenges traditional luxury narratives and introduces a repeat-driven, health-focused guest experience model.

If you are developing, operating, or investing in future-facing hospitality concepts, this episode offers strategic insight into where guest experience is heading next.

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Key Takeaways for Hospitality Leaders

  • Guest experience is shifting from indulgence to performance, recovery, and longevity.
  • Post-COVID travelers prioritize health, sleep, and meaningful experiences over material luxury.
  • High-performance hospitality can be designed for both elite athletes and everyday guests.
  • Sleep quality is emerging as a core product, not a background feature
  • Recovery tools used by athletes create value for mainstream leisure travelers
  • Lifestyle-led resorts drive repeat visitation through purpose, not novelty
  • New hotel brands must operate in “white spaces” where legacy luxury brands cannot move fast
  • Future success will be measured by positive impact on guests’ lives, not just satisfaction scores
  • Culture and staff passion are critical to delivering a credible lifestyle brand
  • Hospitality is evolving from a place to stay into a catalyst for personal growth

 

🎙️Want to be a guest on The Social Hotelier? Send Sam-Erik Ruttmann a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/samerik

 

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Hospitality Has Lost Its Imagination! Javier Rodriguez Reveals the Shocking Truth. TSHS-140

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Has luxury hospitality design lost its soul? In this explosive episode of The Social Hotelier Podcast, Sam-Erik Ruttmann sits down with Javier Rodriguez, Chief Creative Officer at Experiential Hospitality, to uncover why the industry is stuck chasing Instagram aesthetics instead of creating authentic guest experiences.

Javier reveals how regenerative tourism and sustainable hotels can transform the future of luxury hospitality—and why most brands are failing at true hospitality innovation. From hotel architecture that embraces nature to eco-friendly resorts that regenerate ecosystems, this conversation is a blueprint for the future of hospitality.

Revolutionizing hospitality***

🔥 What you’ll learn:

  • Why aesthetics aren’t enough—how to design unforgettable hospitality experiences.
  • The real difference between sustainability in hospitality and regeneration.
  • How to future-proof hotel development for a world that changes overnight.
  • Why chasing certifications might distract from real impact.
  • The radical shift from SOPs to SOEs (Standard Operating Experiences).

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Designing Emotion: The Art of Space – conversation with Maiju Koskela. TSHS-139

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In this episode, I speak with Maiju Koskela, interior architect and spatial designer with  ⁨@studiopuistoarchitects⁩  Studio Puisto Architect,s about the profound impact of design on human emotions and experiences.

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We explore how elements like light, shadow, and materials shape the atmosphere of spaces, and how these factors influence human behavior and consciousness.

Maiju shares her journey into spatial design, her design philosophy, and the importance of collaboration with architects.

The discussion highlights the evolving nature of spatial design and the timeless elements that continue to resonate with human emotions. Here are a few Takeaways from the interesting conversation –

Maiju emphasizes the importance of emotional experience in design.

– Light, shadow, and materials are key elements in shaping space.

– Design should communicate emotions without words.

– The interaction of people with space is crucial for its vitality.

– Materials can evoke feelings and tell stories in design.

– Collaboration with architects is essential for maintaining emotional essence.

– Sensory calm in spaces is increasingly important in modern design.

– Timeless elements like natural light and organic materials resonate deeply with people. – Designing for emotion involves creating intuitive environments.

– Spaces can influence human behavior and consciousness.

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AI Won’t Save Hospitality—This Will. TSHS-138

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In this conversation, Vladislav Valicek discusses the future of hospitality, emphasizing the importance of storytelling over technology. He explores how cultural immersion and the hero’s journey shape guest experiences, the need for nurturing organizational culture, and the role of AI in enhancing hospitality. Valicek advocates for breaking down silos within organizations,

Human touch is the essence of hospitality

creating micro-moments for guests, and embracing change to prepare for the future of hospitality. He highlights the significance of human touch and connection in delivering meaningful experiences.

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Mind Hacking for Hoteliers: The Psychology of Exceptional Guest Service. TSHS-137

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Mind Hacking for Hoteliers: The Psychology of Exceptional Guest Service

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In this episode of The Social Hotelier Show, Sam-Erik Ruttmann sits down with Blair Dunkley, cognitive alignment expert and author of Ultimate Mind Hacking and The Phobia Freedom Formula. Together, they explore how hoteliers can rewire their thinking, manage stress, and connect more authentically with guests and teams — even in the most demanding moments.

From decoding digital body language to dealing with angry guests and supporting mental health in hospitality, Blair shares practical “mind models” that help professionals stay calm, aligned, and effective. Whether you’re a general manager or front-desk associate, this episode will reshape how you think, lead, and serve.

👉 Listen, learn, and lead with empathy.
👍 Like, comment, and subscribe to The Social Hotelier Show for more conversations that elevate hospitality leadership.
🔔 Don’t forget to turn on notifications to never miss an episode.

Want to be a guest on The Social Hotelier? Send Sam-Erik Ruttmann a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/samerik

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The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136

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The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit

What if the secret to hotel success wasn’t found in flashy marketing or expensive renovations,  but in the people at your front desk?

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In this powerful conversation, Sam-Erik Ruttmann speaks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), whose journey from valet to visionary redefines what leadership and resilience look like in hospitality.

Geoffrey shares raw insights on:
✅ Leading through crisis, and turning a 90% revenue loss into a cultural victory.
✅ Empowering frontline staff to double hotel revenue.
✅ Balancing hospitality, humanity, and technology without losing the soul of service.
✅ Building the next generation of humble, authentic leaders.

🎯 Whether you lead a boutique hotel or a global brand, this episode will challenge how you see your team, your technology, and your purpose.

👉 Liste now and discover how to turn your people into your greatest profit engine.

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AI Won’t Save Your Hotel — But This Mindset Shift Will.TSHS-135

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In this episode of The Social Hotelier Podcast, Sam-Erik Ruttmann sits down with Pablo Torres, founder of Torres Hospitality Consulting and a driving force behind the Global Revenue Forum Madrid, to explore the next frontier of hotel profitability.

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Discover how hotels can unlock total revenue by looking beyond room sales — tapping into F&B innovation, upselling culture, AI-powered decision making, and zero-waste sustainability. Pablo shares practical strategies from working with hundreds of hotels in 30+ countries, revealing how leadership mindset, guest-centric culture, and technology can transform your bottom line.

Key takeaways:
✅ Why most hotels still overlook 50% of their revenue potential
✅ How to turn “order takers” into “profit makers” in F&B
✅ How AI can amplify — not replace — human intuition in revenue management
✅ Why sustainability is no longer just ethical but financially smart
✅ The rise of dynamic pricing across every hotel department

If you’re a GM, hotel owner, or revenue leader, this episode will help you move from firefighting to strategic innovation — and future-proof your hospitality business.

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Building with Purpose: Portia Hart’s Vision for Sustainable Hospitality in the Caribbean. TSHS-134

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Building with Purpose: Portia Hart’s Vision for Sustainable Hospitality in the Caribbean What happens when hospitality becomes a force for good?

This place feel special

🌿 #HospitalityInnovation #ConsciousLeadership In this inspiring episode of The Social Hotelier Show, host Sam-Erik Ruttmann sits down with visionary hotelier Portia Hart, founder of Blue Apple Beach, The Green Apple Foundation, and Nuestra Cartagena. Together, they explore how conscious leadership, community empowerment, and cultural authenticity can redefine the future of luxury hospitality. Discover how Portia is transforming Colombia’s Caribbean coast through sustainable design, social impact, and a bold reimagining of what it means to “build with purpose.

” 👉 Learn how purpose and profit can coexist.

👉 Hear real stories from behind the scenes of ethical hotel development.

👉 Subscribe for more conversations on conscious leadership and hospitality innovation.

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