Hotelier Learning Curve: Humility & Curiosity – Discussion with Marc Dardenne
We are reflecting with my guest Marc Dardenne on our decades-long careers and sharing insights learned along the way. Starting as management trainees Marc with Hilton and me with Hyatt, we gained experience across multiple countries and cultures. Early challenges included adapting to new places, understanding cultural norms, and taking the initiative to learn.
Key lessons covered are being curious and proactive, embracing humility, respecting local cultures, and cultivating a passion for hospitality. We emphasize the need for self-learning, adjustment, and developing skills over time.
Discussion topics also include changes in the industry, attracting young talent, and offering better career paths. Flexibility, work-life balance, training, and shaping hotel culture are noted as ways to engage the new generation.
Overall, this candid discussion between seasoned hotel professionals provides an intriguing look at their global journeys and the evolution of the hospitality business. The humor and stories offer both wisdom and entertainment.