The Secret Behind Great Hotels Isn’t Luxury, It’s People
What can more than 100 countries, decades of global travel, and a lifetime spent living in hotels teach us about hospitality, leadership, human connection, and personal growth?
In this episode of The Social Hotelier Podcast, host Sam-Erik Ruttmann sits down with author, traveler, former international tour leader, and life coach Elisabeth Villiger Toufexis to explore the deeper meaning of travel and the lessons hidden behind thousands of guest interactions around the world.
From overcoming a challenging childhood in Switzerland to building a career traveling across Europe, Asia, Africa, Australia, the United States, and beyond, Elisabeth shares powerful insights on service excellence, emotional intelligence, hotel leadership, kindness as a superpower, guest psychology, and what truly creates unforgettable hospitality experiences.
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