Monthly Archives: September 2024

Why Empathy Is the Most Important Skill for Conscious Leaders. TSHS-0095

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Why Empathy Is the Most Important Skill for Conscious Leaders

In this episode, Sam-Erik Ruttmann interviews Mike Handcock, the chairman of the Circle of Excellence Group, about conscious leadership and the key elements of a positive hotel stay.

Mike shares his journey from being a professional musician to becoming a thought leader and empowering conscious leaders.

He explains that conscious leaders have a purposeful vision, and a collaborative mindset, lead by values-based leadership, make a difference daily, and focus on leaving a legacy.

Mike also discusses the importance of empathy in conscious leadership and the role of ancient wisdom in modern solutions.

He emphasizes the need for conscious leaders to have a supportive network and shares his experiences and preferences as a frequent traveler staying in hotels.

Hotels have an opportunity to create a sense of belonging and care for their guests. Anticipating and meeting guests’ needs, providing unexpected gestures, and personalizing the experience can make a lasting impression.

The check-in process should be efficient and friendly, with staff who are attentive but not overly familiar. Cleanliness, safety, and the overall vibe of the hotel are important factors for guests. During the COVID-19 pandemic, some hotels became too clinical and inhumane, while others lacked consistency in implementing safety measures. Music has the power to uplift, comfort, and create a mood. It can be used to enhance productivity, evoke emotions, and create memorable experiences at events.

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Transforming Spaces: The New Era of Hotels. TSHS-094

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Transforming Spaces: The New Era of Hotels.

In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Strategic Hospitality Advisor Nicola Delvecchio,  about the emerging trends in hospitality business models.

They discuss the shift from traditional hotel concepts to spaces focused on personal growth and transformation, the impact of demographic changes on hospitality design, and the rise of regenerative hospitality that prioritizes community engagement.

The conversation also touches on the nostalgia trend in hotel design and the role of automation in enhancing guest experiences while maintaining the human touch.

Contact details for Nicola Delvecchio

delvecchio@teamworkhospitality.com

www.teamworkhospitality.com

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Fraud exposed in hotels and restaurants TSHS – 093

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Fraud exposed in hotels and restaurants

This episode explores the topic of fraud in the hospitality industry, covering various forms of fraud and the pressures that contribute to unethical behavior. The conversation also touches on the importance of sustainability and the risks of greenwashing.

My guests are Carin-Isabel Knoop and Dr. David E. Morrison III.  Carin is the author of Compassionate Mental Health in Modern Workplace and Executive Director, of Harvard Business School, Case Research & Writing Group. She’s half French and half German, was born in Mexico, and has lived on four continents. She has co-authored hundreds of case studies and articles that have contributed significantly to organizational behavior and leadership. Her work often delves into the challenges of modern management, and the importance of empathy. Dr. David Morrison III is an organizational psychiatrist with over 15 years of experience in working with senior corporate executives on leadership and executive functioning.

The focus of this work is to deepen the capacity of senior executives to be self-aware. With a refined individual and senior management team consultation process, he has worked successfully for companies in many industries. and with multiple levels of management and management structures.

Daven Morrison is among others the coordinator of bringing Freud to Fraud understanding the state of mind. We discuss the psychological motivations behind fraud and the role of manipulation in fraudulent activities. They emphasize the need for vigilance and a solution-oriented approach to prevent and address fraud. The episode includes anecdotes from the hospitality industry that highlight the challenges of dealing with fraudulent guests. The conversation explores the themes of fraud, sustainability, and the role of customers in holding companies accountable. It discusses the importance of learning from past mistakes and conducting after-action reviews to prevent future fraud. The concept of greenwashing and the need for companies to align their actions with their sustainability claims is also highlighted. The role of frontline staff in promoting sustainability and the importance of customer vigilance in holding hotels accountable are discussed. The conversation concludes with information on where to find more resources on fraud prevention and sustainability.

Linki to book authored by;

Carin-Isabel Knoop

Executive Director, Harvard Business School, Case Research & Writing Group

Author of Compassionate Management of Mental Health in the Modern Workplace, Springer 2018

For Harvard Business School Publishing course materials and advice on teaching about mental health, consider this article, course explorer and module.

Connector of people and ideas – check out our pieces on Medium!

 

David (Daven) Morrison III

A.B.C.’s of Behavioral Forensics: Applying Psychology to Financial Fraud Prevention and Detection

Author(s):

Sridhar Ramamoorti, David E. Morrison III, Joseph W. Koletar, Kelly R. Pope

https://onlinelibrary.wiley.com/doi/book/10.1002/9781118740422

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Delivering a Brand on a Day to Day Basis, The Future of Hospitality Branding. TSHS-0092

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Delivering a Brand on a Day-to-Day Basis The Future of Hospitality Branding

Mark Natale, co-founder of Smart Thinking, shares his insights on luxury branding and the strategic strategies that have positioned his agency as a leader in the industry. He discusses his journey from managing fitness centers and spas to co-founding Smart Thinking, emphasizing the importance of delivering a brand daily. Mark also highlights his experience at the Parker Meridian Hotel and how it shaped his approach to brand development in the hospitality industry.

He explains the concept of the symphonic effect in branding and the importance of creating a comprehensive and remarkable guest experience.

Additionally, he provides strategies for independent hotels to compete with larger brands, including defining a unique identity and building a consistent connection with the audience through content marketing. The conversation explores the intersection of hospitality and branding, discussing the importance of creating a cohesive brand experience in hotels. It emphasizes the need for hotels to learn from the retail industry and constantly evolve to meet customer expectations. The conversation also delves into the trend of branded residences and the potential pitfalls associated with them. The role of collaboration between brand agencies and architectural teams is highlighted, emphasizing the importance of starting the brand development process early in a project. The conversation concludes with a discussion on the future of hospitality branding and the balance between automation and human interaction in hotels. Contact details: https://www.smarthinkinginc.com/about Mark Natale Linkedin: linkedin.com/in/mark-natale-9576345

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