Designing Emotion: The Art of Space – conversation with Maiju Koskela. TSHS-139

In this episode, I speak with Maiju Koskela, interior architect and spatial designer with  ⁨@studiopuistoarchitects⁩  Studio Puisto Architect,s about the profound impact of design on human emotions and experiences.

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We explore how elements like light, shadow, and materials shape the atmosphere of spaces, and how these factors influence human behavior and consciousness.

Maiju shares her journey into spatial design, her design philosophy, and the importance of collaboration with architects.

The discussion highlights the evolving nature of spatial design and the timeless elements that continue to resonate with human emotions. Here are a few Takeaways from the interesting conversation –

Maiju emphasizes the importance of emotional experience in design.

– Light, shadow, and materials are key elements in shaping space.

– Design should communicate emotions without words.

– The interaction of people with space is crucial for its vitality.

– Materials can evoke feelings and tell stories in design.

– Collaboration with architects is essential for maintaining emotional essence.

– Sensory calm in spaces is increasingly important in modern design.

– Timeless elements like natural light and organic materials resonate deeply with people. – Designing for emotion involves creating intuitive environments.

– Spaces can influence human behavior and consciousness.

AI Won’t Save Hospitality—This Will. TSHS-138

In this conversation, Vladislav Valicek discusses the future of hospitality, emphasizing the importance of storytelling over technology. He explores how cultural immersion and the hero’s journey shape guest experiences, the need for nurturing organizational culture, and the role of AI in enhancing hospitality. Valicek advocates for breaking down silos within organizations,

Human touch is the essence of hospitality

creating micro-moments for guests, and embracing change to prepare for the future of hospitality. He highlights the significance of human touch and connection in delivering meaningful experiences.

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Mind Hacking for Hoteliers: The Psychology of Exceptional Guest Service. TSHS-137

Mind Hacking for Hoteliers: The Psychology of Exceptional Guest Service

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In this episode of The Social Hotelier Show, Sam-Erik Ruttmann sits down with Blair Dunkley, cognitive alignment expert and author of Ultimate Mind Hacking and The Phobia Freedom Formula. Together, they explore how hoteliers can rewire their thinking, manage stress, and connect more authentically with guests and teams — even in the most demanding moments.

From decoding digital body language to dealing with angry guests and supporting mental health in hospitality, Blair shares practical “mind models” that help professionals stay calm, aligned, and effective. Whether you’re a general manager or front-desk associate, this episode will reshape how you think, lead, and serve.

👉 Listen, learn, and lead with empathy.
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The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136

The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit

What if the secret to hotel success wasn’t found in flashy marketing or expensive renovations,  but in the people at your front desk?

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In this powerful conversation, Sam-Erik Ruttmann speaks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), whose journey from valet to visionary redefines what leadership and resilience look like in hospitality.

Geoffrey shares raw insights on:
✅ Leading through crisis, and turning a 90% revenue loss into a cultural victory.
✅ Empowering frontline staff to double hotel revenue.
✅ Balancing hospitality, humanity, and technology without losing the soul of service.
✅ Building the next generation of humble, authentic leaders.

🎯 Whether you lead a boutique hotel or a global brand, this episode will challenge how you see your team, your technology, and your purpose.

👉 Liste now and discover how to turn your people into your greatest profit engine.