How can a technology play role in sustainable tourism? TSHS_003

In the early fifties Tenzing Norgay and Edmund Hillary where the first confirmed summiting of Mount Everest. 66 years later the peak has become so popular that there are lines of climbers waiting to reach the same peak. Climbers are taking risks while waiting, and this has not been without casualties even this year, during the wait to reach the famous peak.

In 2018 a TV series ¨Memories of Al Hambra ¨ was produced for the Korean TV, and it became a hit worldwide. With the popularity of the TV series Granada and Al Hambra has become a very popular destination for Asians to visit, a destination originally popular for historical tourism. Al Hambra Palace and Fortress in Granada, Andalusia was a place where artists and intellectuals had taken refuge as the Reconquista by Spanish Christians won victories over Al Andalus. The Alhambra integrates natural site qualities with constructed structures and gardens, and is a testament to Moorish culture in Spain and the skills of Muslim, Jewish, and Christian artisans, craftsmen, and builders of their era. Why am I highlighting this?

Tourism arrivals to Europe has grown from 391M in 2000 to 619M in 2018. There are several factors that are contributing to this growth of arrivals. People have more time and money to spend on travel, enjoying to tick off their travel bucket list. Of course the impressive growth of Chinese travel has had a positive impact on the overall growth. We can even feel it here in the Northern Europe, as first stop to Europe from Asia.

It is easier to book flights, hotels and tours via internet and especially mobile generated bookings are taking over. It is easy to find places with Google Map and get a wealth of information about the place we like to visit.

There is a downside of travel visiting world heritage sites and popular destinations are feeling the impact congestion externalities, an expression popularised by economists. You arrive with high exceptions and enthusiasm what was used to be known as a ¨hidden gem ¨. However when you arrive it is overcrowded, and not how you thought it would be.

There are several pieces in this puzzle missing, which begs the question. When is the best time to visit so I do not arrive to an overcrowded place? The question is also how can Emerging Technology support responsible tourism? What role can emerging technologies play in shaping the tourism and travel patterns?

In my chat with Jayanth Kolla my go to expert in emerging technologies, we talk about three key strategies that partly could be the answer to this burning question.

How an hotelier found renewed inspiration in podcasting!-TSHS_001

Sharing my experience how I renewed inspiration to podcast. Sharing tips and tricks on developing content, podcast apps, and suggested app to promote your podcast in social media.

EP.37 What Irritates Hotel Guest Most

One of the hotel travel industry buzzwords was personalisation. I am sharing my experience and observations as an hotelier and hotel guest, where the great tech is taking over and replace the purpose they all exist to serve. 

Fly shame or #flygskam is the buzzword and a growing trend of traveling by rail. Has the climate activist Greta Thunberg made us feel guilty of flying or are we ready with our action combat climate change, Airlines in Sweden have felt the pinch with reduced bookings on domestic flights. The major tour operators like Thomas Cook is promoting chartered rail trips between Stockholm and Davos.

Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Episode 36. How to use mobile as a channel to personalise the customer experience.(feat. Praveen Kanyadi)

Interview with Praveen Kanyadi, Co- Founder and VP of Products, SpotCues. 

Their mobile communication platform help industries like retail and hospitality to leverage mobile as a channel to engage the guest and personalise their experience. We are 8000km apart and have a blast of a conversation in this show.

Praveen shares his views on hospitality trends for mobile.  He also shares, what is true but almost no one agree with him on.

Also a revelation about  Gourmet food vs Street food.

Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Episode 35. How could hotels create the best guest experience for the luxury traveler?

Interview with Deniz Tekerek, Co-Founder, Portier Technologies. He explains ways how hotels are able to create the best guest experience for the luxury traveler. 

Their service puts the  luxury service in the palms of hotel customer hand.

Why is personalisation an over used word in hotels. 

I asked Deniz to tell me something that is true that almost nobody agrees with him on.

What does the future look like say 10 years from now in his industry?

Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Episode 34. Why care about your Personal Brand!

Are you conceited or smart if you care about your personal brand? Consider your personal brand is your most important asset. In this episode I share some practical tips how to get started and how nurture your brand.

Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Episode 33. Reasons why not to underestimate the Seniors on Social Media!

I wondered sometime is social media a waste of my time. My conclusion was if I take a laser focus on my approach it will be rewarding. I share my strategy how I do it.

Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Episode 32. How to create a safety net for your life and career!

Whether you are in different stages of your life and career,  you will benefit from having strategy to create, and enhancing your personal brand.

I share my experience how I developed my personal brand after the corporate career of 40 years ended.

Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Episode 31. Blockchain Simply Explained

I met a nice guy Jayanth Kolla in Malta recently and we started to exchange experiences. I learned  that he  loves motorcycles and is a great fan of Guns N’ Roses. Jayanth is also the founder and Partner of Convergence Catalyst company, based in Bangalore, India, providing Digital Leadership Advisory, aiding companies lead innovation, disruption and self-actualisation in the ever-changing digital technologies space.

Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Episode 30. Memories of Malta!

The 6th edition of Mediterranean Tourism Forum was staged in Malta. I am sharing my impressions from my visit in Malta. My guest Jill Hellman who was the moderator at the forum shares her key take aways.

Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message