Why Storytelling is essential in both filmmaking and hospitality. TSHS- 128

Why Storytelling is essential in both filmmaking and hospitality.

In this episode, I have a conversation with award-winning filmmaker Jaze Bordeaux about the art of storytelling in hospitality. Bordeaux shares his journey from finance to filmmaking, emphasizing the importance of crafting compelling narratives that resonate emotionally with audiences.

He discusses how hoteliers can create authentic guest experiences by anchoring their brand stories in emotional truths and relatable experiences.

The conversation explores the balance between authenticity and commercial polish, the significance of casting the right people in hospitality, and the importance of audience response over industry recognition. Bordeaux concludes with advice for hoteliers to commit to their unique stories, ensuring they connect with their guests on a deeper level.

This how Jaze feels about hotels:

 

…And I feel like with hotels, it’s incredible because it’s a space where there’s so many people coming through, there’s so many stories that are being told. Every hotel, even if it’s a franchise hotel, has something slightly distinct about it.

 

…And I feel as though if you can literally make that a character, like part of the crew, the, you know, the cast of employees that are there, it’s really easy, for example, for people to remember and talk about it. Here we are on this podcast.

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Why Your First Impression Could Make or Break Guest Experience TSHS – 121

Why Your First Impression Could Make or Break Guest Experience

In this episode of The Social Hotelier Show, Sam-Erik Ruttmann welcomes renowned keynote speaker and author Sylvie Di Giusto.

Together, they explore the psychology of first and lasting impressions in hospitalitySylvie digiusto

and how unconscious biases shape guest experiences.

Sylvie breaks down her signature “ABCD-E” framework—Appearance, Behavior, Communication, Digital Footprint, and Environment—offering practical tools for hospitality leaders to influence perception and build trust from the first moment.

The conversation also dives into the often-overlooked impact of a leader’s digital presence and how virtual interactions can elevate—or damage—credibility. Whether you’re a hotel executive, manager, or aspiring leader, this episode offers actionable insights on how to become more intentional, authentic, and effective in your role . Subscribe, listen, and learn how micro-choices can create macro impact in guest experience.