The Hotel of Tomorrow Project – with Ron Swidler, CIO, Gettys Group,TSHS -046

With passion for pioneering ideas and new approaches to hospitality experiences my guest Ron Swidler created the Hotel of Tomorrow Project an industry leading-leading think tank. I will discuss with Ron about his journey that has lead him to bring together hundreds of companies to envision the future of hospitality, which has resulted in innovation that can be found in hotels and restaurants throughout the world.
The concepts we cover in this episode is Robotic Reset, which is a reformable guest room that integrates automated, retractable and revealable furnishings and amenities as well as robot-delivered and removed elements to suit changing guest needs
We also covered a Sense & Satisfy Suite which is the ultimate hospitality personalization.

How to improve your Children wellness, health and mental well-being and Exercise with Avatar. TSHS-045

Creating a Wellness Ritual Around Cartoons and video games for Children improves their mental wellbeing with help of professional teachers.
Cartoons and video games are a great way to get your children interested in wellness and exercise. The best way to do this is to create an exercise ritual around cartoons and video games. Discussing with Kushal Raju founder of Exar Fit of the development first of its kind 3D group physical activities built for children

The neglected heroes in coffee. TSHS – 044

In this episode I will discuss with Maria Antonia Velez about coffee, specifically about Colombian coffee and the forgotten heroes in coffee. Maria is from a family of coffee growers that have grown coffee for the past 200 years in Colombia.
She is now based in Malta operating her own coffee house. She will share the unique story about the concept of her coffee house and the challenges of getting the place open..
We will also talk about being a women entrepreneur in a male dominated food and beverage business, and share tips for aspiring women entrepreneurs.

Recruitment should be run like an amazing marketing campaign. TSHS – 043

Digital era recruitment
Treat the recruitment like modern marketing of your hotel. The Human Resources Manager position has been renamed by many companies to Director of Talent Acquisition.
The Director of Talent Acquisition is in charge of the digital era recruitment, and onboarding
Think like a marketer and consider the importance of selling the Destination and the Dream.

Sell the Destination
• Don’t sell your hotel right right away, sell the destination first.
• People have to have the desire to go to your destination where you are, before they could consider choosing your hotel as a place to work.
• Broadly think about why people would want to work in the hospitality industry, not just your hotel. or the long-term benefits of working in the industry.
• Why would people even want to do this for work in the first place?

Sell the Dream
• Once they found the destination, sell the dream. Only then can you start to look at your story and marketing of it.

The Brand Story and the Marketing
• What does your story say about your hotel as a place to work?
• They want to work for companies that they feel good about.
• Does your brand story tell a good story about working for you?
• Does your story tell a good story about your brand, about your business, about the hotel industry in a way that your hotel would be a place where people want to work in the first place.

Recruitment and media companies
Treat recruitment as modern marketing like media companies do.
Your customers and your employees rather carry the internet in their pocket.
They know everything about your place of work and they want to be looking for meaning, looking for a place where they can feel at home and feel like they make a difference and feel like they can contribute to a better world.
• What are you doing to help tell that story and as you get the story together then you need to reach potential candidates where they spend their time.
• Think about how you use content marketing.
• Think about how to use LinkedIn, Instagram, Facebook, tiktok and YouTube and all the other channels to tell the story of why you’re a great place to work.
• Go to those social media channels where your employees and your future employees spend their time.
• We use these tools to reach customers today. Why wouldn’t we do the same to reach potential employees?
• Best part of thinking about it this way is that it works for employees regardless of whether their job requires them to be in person or if it allows them to work remotely or some hybrid.

Learn more about digital marketing. CLICK THIS LINK

11 things that matter, The Story CLICK THIS LINK

Here are some techniques restaurants use to advertise and engage with customers using social media. TSHS-0042

Asked Daniel Green, Chef and Author, Michael Whiteman, President Baum & Whiteman International and TJ Delle Donne Assistant Dean College of Food Innovation at Johnson & Wales University, what they thought about Social Media usage by the hospitality industry. Listen what they have to say.

A look inside wellness with my guest Hylton Lipkin, World Wellness Weekend Ambassador for Vietnam. TSHS-0041

My guest Hylton Lipkin, is the General Manager of ALBA Wellness Valley by Fusion, Vietnam. He is an industry veteran in the Spa and Wellness , and the World Wellness Weekend Ambassador, Vietnam.
We will hear about wellness trends and operating wellness facilities during COVID pandemic. We will discuss how the client’s needs and asks have changed. Also, what can individuals do to stay well particularly in these strenuous times?

4 tips how to plan for a safe and succesful festive season trip. TSHS – 0040

I discussed with my guest Abid Butt about the current situation that effects our plans to travel during Christmas period. We covered Europe, USA markets and especially why Home Stay Sector is doing so well.

How to create memorable experiences that matter and connect with restaurant customers. TSHS – 0039

Restaurant owners have been forced to quickly come up with new adaptations on menus, points of service, hours, delivery, and takeout models that better serve their local communities just to keep the lights on.

The new definition of dining has been for a while, STAYING HOME – Place an order for a meal with your restaurant- Have your food delivered home.
Is this here to stay, and what do restaurants need to do, to stay relevant?
Discussing with my guest Zana Usher, CEO & Founder ZD Hospitality about creating memorable moments, and make the restaurant guests feel special. It is just the first stage of a successful customer experience. … Today it is NOT enough to meet customer expectations since you are competing with millions of experiences, plus your customers are really smart and empowered. You must exceed customer expectations and create a memorable experience.

How Tourism Companies can Leverage with AI. TSHS – 0038

The use of robotics in tourism, travel, and hospitality is a controversial topic.
Whenever we talk about robotics we do it with a certain degree of superstition and superficiality,
Technology is never the end, but a means to improve internal processes, build branding, guest loyalty and increase profits.
We will discuss with Lasse Rouhiainen, International Keynote Speaker and Best Seller Author on Artificial Intelligence what the future looks like when it comes to AI and the advantages and opportunities for tourism companies to use ¨human-enhancing¨technologies.

Building Tourism From Zero With Ideas From Zero. EP. 2. TSHS – 0037

Almost overnight all over the world tourism came to point zero. It is a unique, even scary moment. Catastrophe or a chance to reset and build something new?
Discussion with Jaka Godejša, Coordinator, about his journey in hospitality, and his passion To Build Tourism From Zero.
He has seen the negative impact mass tourism can have, but also the alternative of creating sustainable hospitality solutions.
We will discuss what it means to be a Scout at Locals From Zero and about building a community platform with ¨ Ideas From Zero ¨.
Link: https://www.tourismfromzero.org/en/insights