Where may the next paradigm shift and innovation in the Travel & Tourism be coming from? TSHS-0022

The next innovation and disruption in the Travel and Tourism industry could come from… Banking & Financial Services and Technology industries

According to a research made by Podium 96% of businesses say a fast response to customers is important.
Yet, 82% of customers say businesses aren’t fast enough.
There is a huge gap between expectation and actual when it comes to speed and responsiveness. But smart organizations can close that gap, attract more customers, and steal market share.

I discuss with Jayanth Kolla, Founder and Partner, Convergence Catalyst
potential Disruption, Marketing Ideas and Tips and Deep Technologies based Solutions for current and post-Covid world for the Travel and Hospitality industry

Hotel Industry challenges during a pandemic! TSHS-0021

In this segment of Hospitality Talks, Sam-Erik Ruttmann and Abid Butt invited.industry professionals to discuss industry challenges in the current environment. Guests include Alex Cabanas – CEO Benchmark Global Hospitality, Dr. Erinn Tucker, PhD, MBA, MS, CDMP. – Faculty Director & Associate Professor Georgetown University and Michael Frenkel – President MFC Public Relations.

Here are the talking points of the episode, called, ¨ Industry challenges during a pandemic ¨

Dr. Erinn Tucker
Faculty Director & Associate Professor
Global Hospitality Leadership
Georgetown University

* • What can the students learn from this chapter?
* • How will the education evolve?
* • What questions have the students brought-up during this time?
* • How will the industry change with this pandemic?

Alex Cabanas
Chief Executive Officer
Benchmark Hospitality

* • What have Benchmark done to address the various stake holders, associates, guests & owners?
* • What can the industry learn from this episode in preparing the associates?
* • How do we balance the safety and the fiscal responsibility?
* • What can be done to prepare for the restart?
* • How will the industry change with this pandemic?

Michael Frenkel
President – MFC Public Relations

* • Communication is pivotal in emergency situations? What can the industry do to stay connected with all stake holders, associates, guests and owners?
* • What are the lessons learnt from communication perspective?
* • How can the industry gain consumer confidence moving forward?
* • How will the industry change with this pandemic?.

Discussing with John Podaras – The Gulf Hospitality Scene! TSHS-0020

John Podaras is a long term resident and hospitality expert based in Dubai. He is sharing his experiences and observations of the interesting changes in Saudi Arabia with the launch of Hospitality Giga projects supporting the Saudi Arabia 2030 vision. John also shares the attitude of Dubai and Saudi Arabia dealing with the corona virus, and how the pandemic has been effecting daily life.

How is Indonesian Tourism coping with the Corona Virus outbreak! TSHS-0019

I am discussing with Yasha Chatab, based in Jakarta, about everyday life in Jakarta.
We also talk about government encouragements for people to travel more.
Bali announced ¨Love Bali ¨campaign to entice travellers to visit The island of Gods. Does this approach work?

Global luxury travel trends – interview with Filip Boyen, CEO, Forbes Travel Guide! TSHS-018

Interview with Filip Boyen, CEO, Forbes Travel Guide.

– Breaking down what Forbes Travel Guide do. ( Inspections, Classifications and Service standards)
– What are the needs of high end travellers ( Boomers, Gen X, Gen Y, Gen Z are they really that different?
– Challenges in the industry with hotel school graduates. How to attract, inspire and motivate the new generation talent.
– Challenges with Concierge, out source or retain in-house. Pro active vs. Re-active. Concierge service at its best!
– Service style staff unscripted vs scripted.
– What does luxury service mean to Filip Boyen himself.

What are the needs of the new generation travellers – The affluent backpackers? TSHS-017

We discuss with my guest Sehnaz Cehreli, authority and expert on the needs of the new generation travellers. They are socially responsible, believe in sustainability and living to experience the unique moment. What should the travel destinations and hotels do successfully market and serve the needs of the travellers.

How to recruit, inspire and retain new leadership talent for your hotel! TSHS – 016

Discussion with a recent hotel school graduates, how some interns perceive their time as trainees. Why is there some reluctancy and loss of passion to stay in the industry? How should we tackle this dilemma about the so called talent drain.
Here is the link to the report mentioned, about the expectations and gaps between the employers and talent.
https://www.yhsglobal.com/yhs-rankings

The changing landscape of the hotel industry!! TSHS-015

Hotel Talks is a monthly show co hosted with Abid Butt, a global leader in the hospitality industry. We discuss the burning topics that effect the global hospitality industry.
In this segment our topics are on the Macro level; Geopolitical Elements, Demographics, Safety Security.
We dig deep into Exponential Technology; Hyper Technology, Customer Journey and Service Delivery.

We touch on topics such as;

Virtual Communities

Sharing Economy

Online Travel Agencies

Digitised Guest Experiences

Booming Global Tourism

Demographics Gen Y & Z

Experience Economy

Sustainability

Impact of Corona Virus on European tourism industry! TSHS – 014

PHUKET: The narrow laneways and pastel-coloured shophouses of Phuket Old Town are usually bustling with Chinese tourists during the Lunar New Year holiday, but travel bans and local fears about coronavirus have largely emptied the streets this year.

Just a handful of tourists, many wearing face masks, strolled through the area during daylight hours this week. In the evening, foot traffic increased a little under the glow of the red lanterns strung across the thoroughfare, but remained far below normal levels. Tour bus operators say 300 of their coaches have been idled because there are no passengers.

“The impact is tremendous,” 45-year old Ausana Akaradachakul told Reuters as she waited behind the counter for shoppers in her store selling postcards, straw bags, clothing and jewellery.

“Only a few days after the news broke about the virus, the Chinese tourists were visibly few,” Akaradachakul said. “I think about 70% of them are gone.”

The beach resort of Phuket is Thailand’s second most visited destination after Bangkok and is usually a big draw for visitors from China, who accounted for 11 million visitors last year, particularly around the Lunar New Year holiday. This is familiar event bringing back memories when I was managing a resort in Phuket, Thailand in 2003.
While reading the news Jayanth Kolla, sent me a message, on Thursday January 30 that he was looking into some analysis of adverse impact of Corona Virus and China inbound travel shutdown on tourism in Europe for this year. The news update from world media has been reporting minute by minute on the spread of Corona Virus.
In this episode we are;
– We are reviewing the impact on business and more importantly on the general sentiment of the public in Europe.
– We reflect on the lessons learned from SARS epidemic how the hotel industry dealt with situation in 2003.

More importantly also providing some suggestions on the next steps to recover some of the lost business in 2020.

2020 Predictions with Tech Trend Watcher Jayanth Kolla! TSHS-013

Happy New Year 2020. May this year be full of happiness, less stressful, more truthful with less false news. Jayanth Kolla Technology Trend Watcher joins me for a conversation about Technology evolution and predictions for 2020 and onwards. Jayanth is an oft-quoted industry leader whose viewpoints and analyst notes are regularly published in leading business publications including Mint, Wall Street Journal, Forbes, Fortune and Financial Times. He is my go-to expert on everything dealing with tech.

Our discussion is on the ground level talking about understanding what is happening and how it will affect you our daily lives
We touching what are the latest news from Consumer Electronic Show in Las Vegas. How will the devices and voice activation improve our lives and for our customers.

False news aka fake news is a serious threat, as it is not any longer produced in many cases by humans, but through the rise of synthetic media. Jaynath explains the GAN, and how it works to produce videos and audios that are very convincing.