Tag Archives: automation

Transforming Hospitality: AI, Automation, and the Art of Golf. TSHS – 101

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Transforming Hospitality: AI, Automation, and the Art of Golf

In this episode, Sam-Erik Ruttmann interviews Sami Hero, Founder & CEO Growth Fusion Advisors.

 Sami shared his insights on data-driven decision making, the role of AI in hospitality, and the significance of automation. The conversation also touches on the connection between golf and business, as well as trends in the hospitality industry that hoteliers should be aware of.

⏰Join us as we delve into:

  • Digital transformation requires critical thinking about specific needs.
  • Automation can significantly reduce manual work in hospitality.
  • Data-driven decision making is essential for growth.
  • Key Performance Indicators (KPIs) should be limited to a few important metrics.
  • Tracking customer experience in real-time can improve service.
  • AI tools can enhance marketing and customer engagement in hospitality.
  • Golf teaches continuous improvement, similar to business practices.

🔥 Here some soundbites from our conversation:

  • “I’m passionate about helping organizations navigate digital transformation.”
  • “Every company is a little bit of chaos to a degree.”
  • “The generation is super passionate about the things they want to do.”

Sami Her

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Enhancing Guest Experience in Hospitality with Amazon’s Principles. TSHS-080

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In this episode, Steve Anderson, an expert and author of The Bezos Letters, discusses examples of the principles of growing a business like Amazon. He shares insights on customer obsession, day-one mentality, high-velocity decision-making, and more. The conversation also delves into applying these principles in the hospitality industry and the impact of automation and regenerative leadership.

🔥 Join us as we delve into:

  • Embrace the Unplanned Path: Just as Anderson stumbled into authorship from an attempt to distill lessons into an executive summary, be open to the unexpected directions your hospitality career may lead you. What starts as a small initiative or a simple project could blossom into a defining piece of your legacy.
  • Look for Threads of Consistency: Through the lens of Amazon’s intricate weave of principles, recognize the importance of consistent threads in your operation. Whether it’s a commitment to customer satisfaction, impeccable design, or operational excellence, identify and nurture these threads, for they will hold the fabric of your brand together, just as they have done for the world’s most successful companies.
  • Value Every Voice for Innovation: As Anderson observed at Amazon, innovation isn’t relegated to a single department; it’s the collective responsibility of all. Foster a culture where ideas are welcomed and explored—from the concierge to the housekeeping staff, anyone could hold the key to the next big advancement in guest experience.
  • Encourage Successful Failure: Instill a philosophy where failure is not a setback but a stepping stone to greatness. Let your team know that taking calculated risks can yield tremendous rewards, and even when things don’t go as planned, the lessons learned are invaluable. Embrace this approach to drive a culture of continuous learning and resilience.
  • Commit to Big Ideas: Lastly, take inspiration from Anderson’s reflection on Amazon’s practice to bet on big ideas. As you steward your hotel’s vision, don’t just play it safe. Assess which bold moves could significantly advance your mission, and dare to invest in them. The hotel industry is shaped by those who dream big and act boldly—be one of those visionaries.

Visit the website for more information: https://thebezosletters.com/

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