How will mobile technology change the future of hotel customer service and customer experience. TSHS – 0024

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Discussing with Abhisek Bose and Anupam Verma, co-founders of revo-ex technologies.
How innovative hospitality solutions may revolutionise the guest experience with mobile technologies. revo-ex has developed a mobile technology solution for hotels that responds to the current business traveler needs of app based solution to provide convenient services for the hotel guests.

🔴Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact to grow business.

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What are the most important deep tech solutions for travel and tourism, and why they matter! TSHS-0023

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What are the most important deep tech solutions for travel and tourism, and why they matter for hotels current and post covid era!

1) Latest travel & tourism industry news, as the first set of lockdowns are lifting

2) Deep Technologies based solutions for Travel & Tourism industry for the current and post-Covid era.

Links to the topics we discussed:

– China’s Smart Hotels Article – https://s.nikkei.com/3deSLOv
– Computer Vision AI-based Safety and Security Solutions – https://www.youtube.com/watch?v=ulUYr…
– Personal Concierge Solutions – Revo-Ex – http://www.revo-ex.com/#how-it-works

3) Deep dive analysis key learning s from AirBnB… as a technology company and a brand in the Hospitality industry

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Where may the next paradigm shift and innovation in the Travel & Tourism be coming from? TSHS-0022

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The next innovation and disruption in the Travel and Tourism industry could come from… Banking & Financial Services and Technology industries

According to a research made by Podium 96% of businesses say a fast response to customers is important.
Yet, 82% of customers say businesses aren’t fast enough.
There is a huge gap between expectation and actual when it comes to speed and responsiveness. But smart organizations can close that gap, attract more customers, and steal market share.

I discuss with Jayanth Kolla, Founder and Partner, Convergence Catalyst
potential Disruption, Marketing Ideas and Tips and Deep Technologies based Solutions for current and post-Covid world for the Travel and Hospitality industry

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Hotel Industry challenges during a pandemic! TSHS-0021

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In this segment of Hospitality Talks, Sam-Erik Ruttmann and Abid Butt invited.industry professionals to discuss industry challenges in the current environment. Guests include Alex Cabanas – CEO Benchmark Global Hospitality, Dr. Erinn Tucker, PhD, MBA, MS, CDMP. – Faculty Director & Associate Professor Georgetown University and Michael Frenkel – President MFC Public Relations.

Here are the talking points of the episode, called, ¨ Industry challenges during a pandemic ¨

Dr. Erinn Tucker
Faculty Director & Associate Professor
Global Hospitality Leadership
Georgetown University

* • What can the students learn from this chapter?
* • How will the education evolve?
* • What questions have the students brought-up during this time?
* • How will the industry change with this pandemic?

Alex Cabanas
Chief Executive Officer
Benchmark Hospitality

* • What have Benchmark done to address the various stake holders, associates, guests & owners?
* • What can the industry learn from this episode in preparing the associates?
* • How do we balance the safety and the fiscal responsibility?
* • What can be done to prepare for the restart?
* • How will the industry change with this pandemic?

Michael Frenkel
President – MFC Public Relations

* • Communication is pivotal in emergency situations? What can the industry do to stay connected with all stake holders, associates, guests and owners?
* • What are the lessons learnt from communication perspective?
* • How can the industry gain consumer confidence moving forward?
* • How will the industry change with this pandemic?.

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Discussing with John Podaras – The Gulf Hospitality Scene! TSHS-0020

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John Podaras is a long term resident and hospitality expert based in Dubai. He is sharing his experiences and observations of the interesting changes in Saudi Arabia with the launch of Hospitality Giga projects supporting the Saudi Arabia 2030 vision. John also shares the attitude of Dubai and Saudi Arabia dealing with the corona virus, and how the pandemic has been effecting daily life.

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How is Indonesian Tourism coping with the Corona Virus outbreak! TSHS-0019

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I am discussing with Yasha Chatab, based in Jakarta, about everyday life in Jakarta.
We also talk about government encouragements for people to travel more.
Bali announced ¨Love Bali ¨campaign to entice travellers to visit The island of Gods. Does this approach work?

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Global luxury travel trends – interview with Filip Boyen, CEO, Forbes Travel Guide! TSHS-018

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Interview with Filip Boyen, CEO, Forbes Travel Guide.

– Breaking down what Forbes Travel Guide do. ( Inspections, Classifications and Service standards)
– What are the needs of high end travellers ( Boomers, Gen X, Gen Y, Gen Z are they really that different?
– Challenges in the industry with hotel school graduates. How to attract, inspire and motivate the new generation talent.
– Challenges with Concierge, out source or retain in-house. Pro active vs. Re-active. Concierge service at its best!
– Service style staff unscripted vs scripted.
– What does luxury service mean to Filip Boyen himself.

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What are the needs of the new generation travellers – The affluent backpackers? TSHS-017

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We discuss with my guest Sehnaz Cehreli, authority and expert on the needs of the new generation travellers. They are socially responsible, believe in sustainability and living to experience the unique moment. What should the travel destinations and hotels do successfully market and serve the needs of the travellers.

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How to recruit, inspire and retain new leadership talent for your hotel! TSHS – 016

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Discussion with a recent hotel school graduates, how some interns perceive their time as trainees. Why is there some reluctancy and loss of passion to stay in the industry? How should we tackle this dilemma about the so called talent drain.
Here is the link to the report mentioned, about the expectations and gaps between the employers and talent.
https://www.yhsglobal.com/yhs-rankings

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The changing landscape of the hotel industry!! TSHS-015

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Hotel Talks is a monthly show co hosted with Abid Butt, a global leader in the hospitality industry. We discuss the burning topics that effect the global hospitality industry.
In this segment our topics are on the Macro level; Geopolitical Elements, Demographics, Safety Security.
We dig deep into Exponential Technology; Hyper Technology, Customer Journey and Service Delivery.

We touch on topics such as;
•
Virtual Communities
•
Sharing Economy
•
Online Travel Agencies
•
Digitised Guest Experiences
•
Booming Global Tourism
•
Demographics Gen Y & Z
•
Experience Economy
•
Sustainability

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