Hotel Industry challenges during a pandemic! TSHS-0021

In this segment of Hospitality Talks, Sam-Erik Ruttmann and Abid Butt invited.industry professionals to discuss industry challenges in the current environment. Guests include Alex Cabanas – CEO Benchmark Global Hospitality, Dr. Erinn Tucker, PhD, MBA, MS, CDMP. – Faculty Director & Associate Professor Georgetown University and Michael Frenkel – President MFC Public Relations.

Here are the talking points of the episode, called, ¨ Industry challenges during a pandemic ¨

Dr. Erinn Tucker
Faculty Director & Associate Professor
Global Hospitality Leadership
Georgetown University

* • What can the students learn from this chapter?
* • How will the education evolve?
* • What questions have the students brought-up during this time?
* • How will the industry change with this pandemic?

Alex Cabanas
Chief Executive Officer
Benchmark Hospitality

* • What have Benchmark done to address the various stake holders, associates, guests & owners?
* • What can the industry learn from this episode in preparing the associates?
* • How do we balance the safety and the fiscal responsibility?
* • What can be done to prepare for the restart?
* • How will the industry change with this pandemic?

Michael Frenkel
President – MFC Public Relations

* • Communication is pivotal in emergency situations? What can the industry do to stay connected with all stake holders, associates, guests and owners?
* • What are the lessons learnt from communication perspective?
* • How can the industry gain consumer confidence moving forward?
* • How will the industry change with this pandemic?.

Discussing with John Podaras – The Gulf Hospitality Scene! TSHS-0020

John Podaras is a long term resident and hospitality expert based in Dubai. He is sharing his experiences and observations of the interesting changes in Saudi Arabia with the launch of Hospitality Giga projects supporting the Saudi Arabia 2030 vision. John also shares the attitude of Dubai and Saudi Arabia dealing with the corona virus, and how the pandemic has been effecting daily life.

Impact of Corona Virus on European tourism industry! TSHS – 014

PHUKET: The narrow laneways and pastel-coloured shophouses of Phuket Old Town are usually bustling with Chinese tourists during the Lunar New Year holiday, but travel bans and local fears about coronavirus have largely emptied the streets this year.

Just a handful of tourists, many wearing face masks, strolled through the area during daylight hours this week. In the evening, foot traffic increased a little under the glow of the red lanterns strung across the thoroughfare, but remained far below normal levels. Tour bus operators say 300 of their coaches have been idled because there are no passengers.

“The impact is tremendous,” 45-year old Ausana Akaradachakul told Reuters as she waited behind the counter for shoppers in her store selling postcards, straw bags, clothing and jewellery.

“Only a few days after the news broke about the virus, the Chinese tourists were visibly few,” Akaradachakul said. “I think about 70% of them are gone.”

The beach resort of Phuket is Thailand’s second most visited destination after Bangkok and is usually a big draw for visitors from China, who accounted for 11 million visitors last year, particularly around the Lunar New Year holiday. This is familiar event bringing back memories when I was managing a resort in Phuket, Thailand in 2003.
While reading the news Jayanth Kolla, sent me a message, on Thursday January 30 that he was looking into some analysis of adverse impact of Corona Virus and China inbound travel shutdown on tourism in Europe for this year. The news update from world media has been reporting minute by minute on the spread of Corona Virus.
In this episode we are;
– We are reviewing the impact on business and more importantly on the general sentiment of the public in Europe.
– We reflect on the lessons learned from SARS epidemic how the hotel industry dealt with situation in 2003.

More importantly also providing some suggestions on the next steps to recover some of the lost business in 2020.